A help desk technician is triaging a new ticket. The user reports that after reinstalling Windows, their laptop no longer recognizes the built-in webcam. Device Manager shows an exclamation mark beside "Imaging devices". To follow ticketing best practices, which category will most effectively route this request to the correct support group?
The webcam is a physical component whose driver is missing or corrupted after the operating-system reinstall. Classifying the ticket under a hardware or device-driver category sends it to technicians who handle peripheral troubleshooting and driver reinstalls. Categorizing it as software, network, or security would delay resolution because those groups focus on application installs, connectivity, or account issues rather than hardware drivers.
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What is a device driver, and why is it important for hardware components?
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