A help-desk technician is investigating why a legacy accounting program crashes every time a user opens the reports menu. The workstation is running Windows 10, is fully patched, and shows no signs of malware. The technician needs a built-in utility that displays a chronological stability index and lists detailed information about each application crash, including the faulting module and problem signature, so the root cause can be isolated quickly. Which Windows tool should the technician launch first?
Reliability Monitor is part of the Windows Security and Maintenance framework (control.exe /name Microsoft.ActionCenter > Reliability Monitor). It presents a daily stability index from 1-10 and logs critical events such as application crashes, Windows failures, and driver faults. Selecting a red X for the accounting program reveals the faulting DLL, the exception code, and links to Microsoft's error-reporting database-information that directly assists with crash analysis.
Performance Monitor and Resource Monitor focus on real-time resource usage, not historical crash data. System Configuration (msconfig) is useful for selective startups and disabling services but does not record application fault details. Therefore, launching Reliability Monitor is the fastest way to gather the required crash information.
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