A help desk supervisor is completing a change request form to replace five aging departmental printers with new multifunction devices. Which entry in the form most clearly fulfills the purpose of the change requirement?
Test the firmware upgrade in a sandbox environment before deployment.
Schedule an estimated two-hour downtime window for Saturday at 09:00.
Revert to the previous print driver if the new driver causes print errors.
Replace aging laser printers to reduce maintenance costs and improve print speed.
The purpose field of a change request should state why the organization is performing the change and the benefit it expects to receive. Replacing aging laser printers to reduce maintenance costs and improve print speed explains the business reason (lower costs, higher efficiency). The other statements describe testing methods, scheduling, or rollback instructions-important elements of change management, but they do not communicate the underlying justification for the change.
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