A field technician is about to swap out a failed laptop for a traveling sales employee. Before authorizing the replacement, the technician must confirm that a spare device with the correct model and serial number is available in company stock. Which documentation should the technician consult first to verify the spare laptop's physical availability?
Inventory lists record the make, model, serial number, quantity on hand, and current storage location for every hardware asset. They are specifically maintained so a technician can quickly determine whether a spare device is physically in stock and ready for deployment. A CMDB focuses on configuration details and relationships between systems rather than stock quantities. Ticketing systems track incidents and work progress, while a knowledge base stores how-to articles and procedures. None of these provide a real-time count of available hardware assets.
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What is a hardware inventory list and why is it important?
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What is a Configuration Management Database (CMDB) used for?
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How does an incident ticketing system differ from an inventory list?