A desktop support technician is about to issue a reimaged company laptop to a new hire. The asset tag sticker matches an entry in the CMDB that still lists the previous owner, who left the company. According to asset management best practices for assigned users, what should the technician do before handing over the device?
Update the asset record so the laptop is assigned to the new employee and their department.
Submit an emergency change request to obtain change-board approval for the reassignment.
Remove the existing asset tag and attach a new tag with a different serial number.
Mark the laptop as retired in the database and request a replacement from procurement.
Asset management relies on accurate records so hardware can be tracked for accountability, support, and lifecycle decisions. When a device changes hands, the technician must update the CMDB or other asset database to show the new employee as the assigned user. Simply replacing the tag, retiring the asset, or requesting change-board approval adds unnecessary cost or bureaucracy and does not correct the ownership data that support and audit teams depend on.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is a CMDB and why is it used in asset management?
Open an interactive chat with Bash
Why is it important to update the assigned user in the CMDB for a reassigned device?
Open an interactive chat with Bash
What are asset tags, and why shouldn’t they be replaced unnecessarily in this scenario?