A company is preparing to replace its email server. The change request lists "Alex Rivera (Network Engineer)" as the person who will coordinate the deployment, communicate status updates, and act as the primary point of contact. Under which change-management field should Alex's name appear?
Alex is listed under the "Responsible staff member" field. Change-management best practices require designating one individual to own the change, oversee the plan, and answer questions. This entry documents that accountability.
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What is a 'Responsible Staff Member' in change management?
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How does the 'Responsible Staff Member' role differ from other change-management fields?