Your employer offers company owned cellphones to some employees. A ticket has been created by an employee stating their cellphone is not connecting to the company WiFi. What troubleshooting step should be done first?
Smart phones, including all iOS and Android devices, have the ability to disable WiFi using a system setting. You should always start with the simple troubleshooting steps first, like verifying WiFi is enabled.
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Why should we verify if WiFi is enabled before trying other troubleshooting steps?
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What are some common reasons WiFi could be disabled on a smartphone?
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What are the next steps if verifying WiFi is enabled does not resolve the issue?