While printing on a multifunction printer equipped with an optional stapler finisher, the control panel reports a staple jam and stapling stops. Which of the following actions is MOST likely required to clear the error and restore normal operation?
Install the latest firmware update for the printer.
Replace the printer's fuser assembly.
Open the finisher, access the stapler mechanism, and manually remove any jammed staples before reseating the staple cartridge.
Turn the printer off and back on to reset the error.
Staple jam errors usually indicate that staples have caught inside the stapler mechanism of the finisher. The technician must open the finisher door, pull out the stapler unit, and manually remove the jammed staples or reseat the staple cartridge. Replacing the fuser, installing firmware, or simply power-cycling the device will not clear a physical staple obstruction unless the jam is physically removed.
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What are multifunction printers?
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What are the finisher units in printers?
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