Michael Bolton, a customer support specialist, calls the help desk because some of his print jobs are ending up on a printer located on another floor. He wants all future documents to print only on the device next to his desk. Which of the following is the BEST step to take next?
Restart the Windows Print Spooler service
Remove the other network printers from his installed printer list
Verify (and set) the default printer in the operating-system settings
Update the printer driver and firmware for the nearby device
The operating system sends print jobs to whichever device is configured as the default printer. Verifying (and if necessary changing) the default-printer setting ensures Michael's documents go to the correct device without affecting other network printers. Other actions (such as restarting the spooler, updating drivers, or removing printers) do not directly address default routing and may create additional issues.
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