During a high-volume printing job, the office multifunction printer experiences multiple incidents of several pages feeding through the paper path at once, causing paper jams. After clearing the jams, the issue persists. What should you investigate FIRST to resolve this continuous multipage misfeed problem?
Check for and install any firmware updates for the printer.
Replace the current paper stock with a different brand to ensure it meets paper quality specifications.
Verify and adjust the paper type and print queue settings accordingly.
Examine the condition of the misfeed sensitivity or separation pad and replace if worn.
Worn or dirty separation pads (and the related pickup-roller/separator mechanism) cannot provide enough friction differential to separate one sheet from the next, so the printer pulls multiple pages at once. Inspecting, cleaning, or replacing the separation pad is therefore the logical first step. Paper quality, humidity, and static can also contribute to multi-feeds, but those factors should be checked only after ruling out mechanical wear. Firmware updates and print-queue settings do not affect the physical separation of sheets.
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What is a misfeed sensitivity or separation pad?
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How can I tell if the separation pads need to be replaced?
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What types of paper quality issues can lead to printing problems?