An office manager reports that the new multifunction printer is not stapling documents, even though the hole-punch feature works correctly. A technician has confirmed the stapler cartridge is full. Which of the following is the MOST likely cause of this problem?
The stapling option is disabled in the print driver.
The printer's fuser assembly is damaged.
The printer is low on toner.
The document's page orientation is set incorrectly.
The most probable cause is a misconfiguration in the print driver. Finishing options like stapling and hole-punching are enabled, disabled, and configured through the printer's driver settings on the user's computer or the print server. Since another finishing feature (hole-punching) is working, it strongly suggests the finisher hardware is functional, pointing to a specific software setting for the stapling function. A damaged fuser would cause issues with toner adhesion, such as smudging. Incorrect page orientation would affect the layout on the page. Low toner would result in faded print. None of these other options would selectively disable the stapling function.
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