An office is updating its workstations to a new operating system, and a technician is tasked with ensuring that all peripheral devices are compatible and functional post-upgrade. While working on a network printer, the technician observes that it is not functioning correctly. Because this printer model is a few years old, it did not automatically install, and after manually downloading and installing a driver, it still is not working correctly. The printer is skipping pages and the formatting on printed documents is wrong. What should the technician do NEXT to solve this issue?
Reinstall the operating system in order to reset the printer settings and try connecting the printer again.
Go to the printer manufacturer's website and download the latest driver that is specifically for the model of the printer and version of the operating system being used.
Download and install the driver for a different model of printer from the same manufacturer, because printers from the same manufacturer typically use the same drivers.
Use a generic printer driver that comes bundled with the operating system, as it should be compatible with most printer models.
To resolve printing issues that occur after manually installing a non-functioning printer driver, the next best step is to visit the manufacturer's website to download the latest driver specific to the model of the printer and the new operating system version in use. Outdated or incorrect drivers often lead to problems like incorrect document formatting and the printer malfunctioning. It is crucial to ensure the driver is compatible with both the printer and the OS version. Attempting to use drivers from other printers or generic drivers might result in partial functionality or none at all, hence why these alternatives are incorrect.
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