An employee is unable to access corporate emails and calendar data on their newly-issued smartphone. The company uses Google Workspace for its corporate email and calendar services. Upon checking, you find that the employee's device is connected to the company's Wi-Fi and has internet access. What is the MOST likely cause of the issue?
The smartphone's native email app is not compatible with Google Workspace.
The corporate email server is down.
The sync settings for mail and calendar are disabled in the account.
The employee's Google account needs to be set up on the smartphone.
The most likely cause is that the employee's Google account has not been set up on the smartphone, which is necessary to synchronize corporate emails and calendar data from Google Workspace. Once the account is added and properly configured to synchronize the specified data, the user should be able to access the corporate emails and calendar entries on their mobile device. While other issues like a server outage or app incompatibility are possible, the most common and initial step for a new device is account configuration.
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Why is it necessary to set up a Google account on a smartphone for Google Workspace?
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What happens if sync settings for mail and calendar are disabled in the account?
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Is it possible for the smartphone's native email app to be incompatible with Google Workspace?