An employee is attempting to synchronize their contacts and calendar from their company-issued iPhone to their MacBook for easier access during business trips. They have successfully added their iCloud account on the MacBook, but while contacts have synchronized, no calendar entries appear. As an IT support specialist, what is the FIRST action you should take to ensure that calendar synchronization is successful?
Check the network connectivity on the MacBook to ensure it is connected to the internet.
Verify that calendar synchronization is enabled in the iCloud settings on the MacBook.
Restart the MacBook to refresh the iCloud synchronization process.
Update the operating system of the MacBook to the latest version.
The least invasive, most direct step is to open the Mac's Apple ID > iCloud settings and confirm that the Calendars option is enabled. If that toggle is off, iCloud will not push or pull calendar data, even though other services like Contacts may sync properly. Verifying and enabling the setting is therefore the first troubleshooting action. Other steps-such as restarting the Mac, updating macOS, or checking network connectivity-may help in some circumstances but are broader, less targeted measures.
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What are iCloud settings and how do I access them?
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Why is it important to enable calendar synchronization in iCloud?
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What could be potential causes if calendar synchronization is still not working after checking the settings?