After replacing an old printer with a new one, users in the accounting department report that the printer trays appear to be full, yet documents do not print and an error says paper is not feeding. You have confirmed there is no paper jam and that the paper is loaded correctly according to the manufacturer's specifications. What should you do next to continue troubleshooting?
Replace the printer with another new unit in case of a hardware defect.
Turn off the printer for at least 30 seconds to reset the internal hardware, then power it back on.
Verify that the printer's paper size and media-type settings match the paper loaded in the trays.
Check whether the printer's firmware is outdated and perform an update.
A frequent cause of "paper not feeding" or "load paper" errors is a mismatch between the printer's configured paper size or media type and what is actually loaded. Most modern printers stop the job until the settings match. Verifying and, if necessary, correcting the paper size and type settings is therefore the next logical step before moving on to firmware updates or hardware replacement.
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What are paper size and type settings in a printer?
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How can I check and change the printer's paper settings?
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What should I do if the paper size and type are correct but the printer still won’t feed paper?