After dropping a smartphone, a user experiences difficulty charging the device. The charging cable and adapter are confirmed to be functioning properly on another device. What is the MOST likely cause of the charging issue?
Swollen battery
Overheating
Physically damaged port
Digitizer issues
When a smartphone has difficulty charging after a physical impact, such as a drop, the most likely cause is damage to the charging port. The port can become bent or its internal connections can be broken from the impact, preventing the charging cable from making a proper connection. While a swollen battery and overheating can cause charging problems, they are less likely to be the immediate and direct result of a drop. Similarly, digitizer issues can result from a drop, but they affect the touch screen's functionality and would not impact the device's ability to charge.
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