According to CompTIA's best-practice troubleshooting methodology, what should a technician do if testing shows that the original theory of probable cause is incorrect?
Reboot the system and document the steps taken so far before continuing.
Formulate a new theory or escalate the issue to the appropriate resource.
Continue testing the same theory until the problem is isolated.
Replace the suspected hardware immediately without further analysis.
Step 3 of the CompTIA troubleshooting process specifies: If the theory is not confirmed, the technician must either develop a new theory or escalate the issue. Persisting with a disproven theory wastes time and resources.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is the CompTIA troubleshooting methodology?
Open an interactive chat with Bash
Why is it important to abandon a disproven theory during troubleshooting?
Open an interactive chat with Bash
What does it mean to escalate an issue during troubleshooting?