A user's workstation is reporting inaccurate system date/time and the issue persists after replacing the CMOS battery. Your initial theory was that the CMOS battery needed replacement. Given that the issue remains, what should be your NEXT step in troubleshooting?
Replace the computer, as it is indicative of a failing machine.
Escalate the problem to the vendor immediately.
Examine the motherboard for faults or damage that might be causing the problem.
Perform a BIOS update in the hopes that it will correct the issue.
If the problem persists after the initial theory (replacing the CMOS battery) is tested and does not resolve the issue, a new theory must be established. In this case, the next logical step would be to check the motherboard for issues, as a faulty motherboard can also lead to inaccurate system date/time records and is a testable, next step. Escalating the issue may be premature if further onsite troubleshooting can address the problem. Updating BIOS or replacing the computer altogether without further diagnosis does not apply the best troubleshooting practices to correct the issue.
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What symptoms indicate a failing motherboard related to date/time issues?
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How can you check for physical damage on the motherboard?
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What does performing a BIOS update involve, and why might it not solve this issue?