A user reports that their smartphone is losing charge much quicker than when it was new and is concerned about the device's battery health. The device is slightly over a year old and there have been no recent drops, damage, or exposure to water. As a technician, what is the most likely cause of the diminished battery life and what action should you take to resolve this issue?
Suggest installing a battery-saving app to optimize the device's power consumption.
Recommend and arrange for a battery replacement for the mobile device.
Guide the user to recalibrate the battery by completely draining and then fully charging the device.
Perform a factory reset to resolve any potential software issues draining the battery.
Rechargeable batteries in mobile devices have a limited number of charge cycles before their capacity starts to degrade. After a year of regular use, it is typical for a smartphone battery to show signs of reduced charge capacity. Thus, battery replacement is the most appropriate fix for restoring the original battery life. Using a battery-saving app would not restore the original battery health but only might help in managing the existing battery capacity more efficiently. Recalibration procedures are normally advised when the battery meter is inaccurate, not primarily for situations where the battery is genuinely depleting faster due to wear. A factory reset could resolve battery issues related to software, but given the indicative timeline (over a year of usage), the issue is more suggestive of actual battery wear.
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