A user reports that several keys on a company-issued laptop feel sticky and sometimes fail to register when pressed. What should the technician do first to try to restore proper key movement and operation?
Reinstall or roll back the keyboard driver in Device Manager.
Remove the keyboard assembly to inspect the membrane and switch mechanisms.
Power down the laptop and use a soft antistatic brush or compressed air to remove debris under the affected keys.
Order a replacement keyboard because the built-in unit is likely defective.
Physical contaminants are a common cause of sticky or intermittently responsive keys. Turning the laptop off and gently dislodging debris with a soft antistatic brush or short bursts of compressed air is a manufacturer-recommended, non-invasive first step. This should be attempted before moving on to software checks or labor-intensive hardware replacement.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
Why is it important to power down the laptop before cleaning the keyboard?
Open an interactive chat with Bash
What tools are recommended for safely cleaning under sticky laptop keys?
Open an interactive chat with Bash
What should you do if cleaning the keyboard does not resolve sticky or unresponsive keys?