A user reports that characters printed on a dot-matrix impact printer are becoming faint and sometimes missing. Which of the following maintenance actions is the MOST appropriate first step for restoring proper print quality?
Dot-matrix impact printers create images by striking an ink-soaked ribbon with a print head. When characters appear light or incomplete, the ribbon is usually depleted or worn. Replacing the ribbon cartridge restores ink transfer. Cleaning inkjet nozzles, replacing a laser fuser, or emptying a waste-toner bottle apply to other printer technologies and will not resolve this symptom on an impact printer.
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