A user reports that after connecting their laptop to a docking station, the external monitor displays no image and the wired Ethernet connection is inactive. The peripherals were working correctly before the user docked the laptop. Which of the following steps should a technician perform FIRST to address this problem?
Change the monitor's input source to the correct port.
Replace the Ethernet cable connected to the docking station.
Verify the laptop is properly docked in the docking station.
When peripherals such as monitors and network connections are not functioning with a docking station, it is often necessary to check that the laptop is properly seated and connected to the docking station. In many cases, improper docking may prevent peripheral connections from being established successfully. Ensuring that the laptop is correctly docked should always be the first step before proceeding to troubleshoot software or driver issues, or checking for the correct input on the monitor, as hardware connectivity is a fundamental requirement for device functionality.
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What does it mean for a laptop to be properly docked?
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What are common issues that might occur if a laptop is not properly docked?
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How can I tell if the docking station is working correctly?