A user informs you that they have just dropped their brand new company-issued smartphone, resulting in a shattered display. The device still powers up and makes notification sounds, but nothing can be seen on the screen. What is the most cost effective step for resolving the user's issue?
Replace or repair the mobile device's screen
Perform a factory reset of the mobile device
Replace the device with a new phone
Connect the mobile device to an external display for regular operation
Since the device still powers up and is responsive to notifications, the primary issue is likely confined to the physical display, which means the best course of action would be to replace the screen vs providing a brand new device which would most likely cost much more. A factory reset would not address a physical break, connecting to an external display would provide a temporary workaround but not solve the issue of the damaged mobile device.
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What are the steps to replace a smartphone screen?
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What does a factory reset do, and why wouldn't it help in this situation?
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Are there alternatives to replacing the screen that I should consider?