A ticket has been escalated to you regarding a client that is not holding BIOS configurations between shutdowns and is experiencing system-time issues. The first thing you should attempt is:
Replacing the CMOS battery should alleviate issues of settings not being saved and time changes. A CMOS battery is necessary to ensure that BIOS configurations are kept in memory after the PC has been shut down.
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What is a CMOS battery in a computer?
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What happens to a computer if the CMOS battery dies?
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How can you identify that a CMOS battery needs replacement?