A technician has just finished repairing a computer, tested the solution, and confirmed with the user that the original issue is resolved. According to the CompTIA troubleshooting methodology, what is the final step the technician should take?
Identify the problem
Verify full system functionality, and, if applicable, implement preventive measures
Document findings, actions and outcomes
Establish a plan of action to resolve the problem and implement the solution
The CompTIA troubleshooting methodology consists of six steps:
Identify the problem
Establish a theory of probable cause
Test the theory to determine the cause
Establish a plan of action to resolve the problem and implement the solution
Verify full system functionality, and, if applicable, implement preventive measures
Document findings, actions and outcomes
The final step is to document the process, including the problem, the solution, and any lessons learned. This creates a valuable knowledge base for future issues.
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