A laptop user reports that the device no longer holds a charge for longer than 30 minutes, and they must keep it plugged in almost constantly when using it. Upon inspection, you verify that the charging cable and port are functional, and the device reports that the battery is 'charging' when plugged in. What is the MOST likely action to take to resolve the user's issue?
Update the BIOS to the latest version.
Reinstall the operating system to ensure power management settings are reset.
In this scenario, since the laptop battery is unable to hold a charge for an adequate duration and the charging accessories are working correctly, the most probable cause is a worn-out battery. Lithium-ion batteries have a limited life span and after many charge cycles, they lose their ability to hold a charge effectively. Replacing the battery with a new one is the best solution to ensure that the laptop can hold a charge for its expected duration.
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