A company's IT department is receiving an increasing number of reports from employees that the biometric fingerprint scanners on their company-issued laptops are failing to correctly authenticate them, even though their fingerprints were properly enrolled. What is the FIRST action the IT department should advise users to take to troubleshoot this issue?
Clean the fingerprint reader to ensure it is free from dirt and oils.
Re-enroll the fingerprints of the affected users.
Update the biometric device drivers to the latest version.
The first and most common action to address a biometric sensor issue is to ensure the sensor is clean, as oils, dirt, and dust from fingers can cause the scanner to fail to recognize a fingerprint. Updating the biometric device drivers or re-enrolling the fingerprints are valid subsequent steps if cleaning the sensor does not resolve the issue, but they are not the initial action to take.
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When should users consider updating biometric device drivers or re-enrolling fingerprints?