Your organization requires a change request form for any maintenance. The IT team plans to apply the latest cumulative update to the on-premises email server next Saturday.
Which field in the change request should state why the update is necessary?
Date and time of the change
Rollback plan
Purpose of the change
List of approvers
Change-management documentation should record the reason a modification is being made. This information belongs in the "purpose of the change" (sometimes called justification or reason for change) field. Other elements such as the rollback plan, schedule, and list of approvers are also important, but they serve different functions and do not explain why the work is being performed.
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