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Free CompTIA A+ 220-1102 Practice Question

You work as an IT support technician. A user called the help desk reporting they think their system has been infected by malware. Using best practice procedures for malware removal, what should be your first step?

  • Quarantine infected systems

  • Educate the end user

  • Disable system restore in Windows

  • Investigate and verify malware symptoms

This question is for objective:
Software Troubleshooting
Your Score:
Software Troubleshooting
Operating Systems
Security
Operational Procedures