You are working as a help desk technician at Crucial Technologies. A user contacted the help desk complaining about a lack of space in their Outlook storage and wanted to know how they set up a Personal storage file (.pst) to store emails like they have seen co-workers use. What remote access technology would you use to access the user's computer and show them how to complete the task?
Microsoft Remote Assistance allows for the sharing and controlling of a Windows computer through a remote connection. During the connection, the user of the connected computer can actively see what is happening on the screen which is best suited for end-user support scenarios. RDP is a similar option, but would not allow both the local user and remote user to view the screen at the same time. Using RDP you could solve the user's issue remotely, but not able to show them how you did it so they can do it on their own which is a requirement of the question.
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