You are tasked with upgrading the company's email server to a new version. Before initiating the change, what is the primary purpose of articulating and documenting why this change is being made?
To provide a clear objective that supports business goals and guides the change process
To ensure that all staff members are trained on the new version before deployment
To decide on the best time of day to send company-wide emails
To figure out which vendor offers the lowest cost for the upgrade
Documenting the purpose of a change establishes the clear business objective that the change is meant to achieve. This rationale aligns stakeholders, guides decision-making throughout the process, justifies the use of resources, and provides a concise message that can be communicated to everyone affected. Without a well-defined purpose, it is difficult to measure success or ensure the change is truly necessary.
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CompTIA A+ 220-1102 (V14)
Operational Procedures
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