You are providing technical support from your company’s IT help desk. You receive a desktop alert from the company's social media team indicating an ongoing cyber threat linked to a recent tweet, and a fellow team member sends you a personal message on a social media site with instructions for addressing the issue. What should you do next?
Ignore external communication and wait for directives.
Reply to the social media message to ask for clarification.
Report the issue through your company’s communication channels.
Follow the instructions from the social media message and address the issue.
To maintain both a professional environment and security protocols, you should avoid using personal messaging on social media sites for work-related issues. The correct approach is to use your company’s approved communication channels, such as internal ticketing systems or official email. This ensures that sensitive information is kept secure and any actions taken can be properly documented.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
Why are company communication channels preferred over personal messaging for addressing issues?
Open an interactive chat with Bash
What risks are associated with using personal social media for work-related issues?
Open an interactive chat with Bash
What are examples of approved company communication channels?
Open an interactive chat with Bash
CompTIA A+ 220-1102 (V14)
Operational Procedures
Your Score:
Report Issue
Bash, the Crucial Exams Chat Bot
AI Bot
Loading...
Loading...
Loading...
Pass with Confidence.
IT & Cybersecurity Package
You have hit the limits of our free tier, become a Premium Member today for unlimited access.
Military, Healthcare worker, Gov. employee or Teacher? See if you qualify for a Community Discount.
Monthly
$19.99
$19.99/mo
Billed monthly, Cancel any time.
3 Month Pass
$44.99
$14.99/mo
One time purchase of $44.99, Does not auto-renew.
MOST POPULAR
Annual Pass
$119.99
$9.99/mo
One time purchase of $119.99, Does not auto-renew.
BEST DEAL
Lifetime Pass
$189.99
One time purchase, Good for life.
What You Get
All IT & Cybersecurity Package plans include the following perks and exams .