You are providing technical support from your company’s IT help desk. You receive a desktop alert from the company's social media team indicating an ongoing cyber threat linked to a recent tweet, and a fellow team member sends you a personal message on a social media site with instructions for addressing the issue. What should you do next?
Report the issue through your company’s communication channels.
Reply to the social media message to ask for clarification.
Follow the instructions from the social media message and address the issue.
Ignore external communication and wait for directives.