You are providing technical support from your company’s IT help desk. You receive a desktop alert from the company's social media team indicating an ongoing cyber threat linked to a recent tweet, and a fellow team member sends you a personal message on a social media site with instructions for addressing the issue. What should you do next?
Ignore external communication and wait for directives.
Reply to the social media message to ask for clarification.
Report the issue through your company’s communication channels.
Follow the instructions from the social media message and address the issue.
To maintain both a professional environment and security protocols, you should avoid using personal messaging on social media sites for work-related issues. The correct approach is to use your company’s approved communication channels, such as internal ticketing systems or official email. This ensures that sensitive information is kept secure and any actions taken can be properly documented.
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Why is it important to use company-approved communication channels for reporting issues?
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What are some examples of company-approved communication channels?
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What could happen if I decide to follow instructions from a personal social media message?