You are installing an authorized software update on a production workstation. Partway through the update, you notice it is causing problems that are affecting normal operation of the system. Because the change is not having the desired effect, which change-management element should you implement to restore normal operations?
In change management, a rollback plan (sometimes called a back-out plan) documents the precise steps to return a system to its previous known-good state if an update or other change introduces problems. Enacting the rollback plan allows operations to resume quickly while you investigate the failed update. The other options either occur before implementation (sandbox testing, risk analysis) or address scheduling rather than recovery (update schedule).
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