Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

You are at another employee's desk helping them solve an issue they reported to the help desk where you work. A few moments after they have explained the issue and you begin troubleshooting your phone begins to ring. What should you do next?

  • Check the caller ID and answer the phone if it is important

  • Politely excuse yourself and answer the phone, telling the person you will call back later

  • Silence the ringer and apologize for the interruption

  • Excuse yourself to handle the phone call and return to the employee's desk when finished

CompTIA A+ 220-1102 (V14)
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