Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

You are assisting a customer with troubleshooting a technical issue. The customer has a strong accent and a name that you find hard to pronounce. What is the BEST way to address the customer to ensure cultural sensitivity and professionalism?

  • Use a generic term like 'sir' or 'madam' to address the customer.

  • Ask the customer politely how to pronounce their name and use the correct pronunciation.

  • Avoid addressing the customer by their name to prevent mispronunciation.

  • Guess the pronunciation of the customer's name based on how it looks.

CompTIA A+ 220-1102 (V14)
Operational Procedures
Your Score:
Settings & Objectives
Random Mixed
Questions are selected randomly from all chosen topics, with a preference for those you haven’t seen before. You may see several questions from the same objective or domain in a row.
Rotate by Objective
Questions cycle through each objective or domain in turn, helping you avoid long streaks of questions from the same area. You may see some repeat questions, but the distribution will be more balanced across topics.

Check or uncheck an objective to set which questions you will receive.

Wipe Score
Bash, the Crucial Exams Chat Bot
AI Bot