You are assisting a customer with troubleshooting a technical issue. The customer has a strong accent and a name that you find hard to pronounce. What is the BEST way to address the customer to ensure cultural sensitivity and professionalism?
Use a generic term like 'sir' or 'madam' to address the customer.
Guess the pronunciation of the customer's name based on how it looks.
Avoid addressing the customer by their name to prevent mispronunciation.
Ask the customer politely how to pronounce their name and use the correct pronunciation.