While working with a diverse set of clients, you have scheduled a meeting with a new client who has a distinct cultural background. How can you BEST demonstrate cultural sensitivity in your initial greeting?
Use a formal greeting and ask the client how they would prefer to be addressed.
Use slang or colloquialisms to appear relatable and down-to-earth.
Assume a common greeting that you use with most clients will be suitable.
Refer to the client by their first name to create a friendly atmosphere.
Using formal greeting and asking how they would like to be addressed shows respect for the client’s cultural preferences and personal choice. This is important because it sets a professional tone for the interaction and shows that you are sensitive to and respectful of individual and cultural differences. Referring to them by their first name without permission or using slang may be seen as disrespectful in some cultures, whereas waiting for the client to state their preference allows you to follow their expectations.
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Why is cultural sensitivity important in professional settings?
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What are some common cultural differences that may affect greetings?
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How can I learn about different cultural preferences for greetings?