While working on resolving a user's network connectivity issue, the technician has tested the network cable, verified network settings, and checked for any software updates. What should be included in the progress notes to ensure clear communication for future follow-up?
User reported the problem, network cable was replaced.
System rebooted, antivirus scan performed, user contacted.
User's computer was restarted, server status was checked.
Tested network cable, verified network settings, checked for software updates.
The correct answer includes all the essential steps that the technician has taken to diagnose the issue. This ensures that anyone reviewing the ticket can understand what has been attempted. Details such as the network cable test, network settings verification, and software update checks are vital for continuity and clarity, allowing other technicians to pick up where the original technician left off or to avoid duplicating efforts.
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