While troubleshooting a Windows 10 desktop that users report has become noticeably sluggish over the last week, a junior technician immediately concludes that the hard drive is failing and recommends replacement. Which of the following statements BEST explains why this conclusion may be premature?
Sluggish performance can result from software conflicts, resource exhaustion, or malware, so additional diagnostics are required before replacing hardware.
Solid-state drives never cause slow performance, so the issue cannot be storage related at all.
Windows automatically disables underperforming hardware; therefore the hard drive must already have been disabled.
Any sluggish performance indicates that the motherboard is at end of life and must be replaced immediately.
Sluggish performance can be caused by many non-hardware factors, including excessive background processes, insufficient RAM, outdated software, or malware infections. Because these software and resource issues are common, a technician should check Task Manager, perform malware scans, and review update status before blaming hardware. Replacing parts without these checks can waste time and money.
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What steps can a technician take to identify software-related causes of sluggish performance?
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Why is it important to rule out software issues before replacing hardware?
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How does Task Manager help diagnose performance issues in Windows?
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CompTIA A+ 220-1102 (V14)
Software Troubleshooting
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