While assisting a user with their workstation, you notice that the browser fails to navigate to common websites and instead redirects to unfamiliar sites filled with advertisements. Additionally, the user complains of frequent pop-up ads that occur even when the browser is not in use. Upon checking the installed programs, you discover several unfamiliar applications that the user does not recall installing. What is the BEST course of action to address this problem?
Disable all browser extensions
Update the browser to the latest version
Uninstall all applications the user does not recognize
Perform a scan for adware and potentially unwanted programs (PUPs)
The correct answer is to Perform a scan for adware and potentially unwanted programs (PUPs). The described symptoms suggest that the computer may be infected with adware or PUPs, which are known to cause browser redirects, pop-up ads, and the installation of unwanted software. A comprehensive scan using an anti-malware tool that specifically targets adware and PUPs can identify and remove these malicious programs.
Updating the browser does not address the core problem of adware and PUPs, although keeping software updated is an essential security practice. While disabling browser extensions is a valid troubleshooting step, in this scenario, where several unfamiliar programs exist, the issue likely extends beyond just the browser itself.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What are adware and PUPs?
Open an interactive chat with Bash
How can I perform a scan for adware and PUPs?
Open an interactive chat with Bash
What steps can be taken after removing adware and PUPs?