Free CompTIA A+ 220-1102 Practice Question
Which remote access technology is used by an MSP to remotely monitor clients?
RMM
MSRA
RDP
SSH
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CompTIA A+ 220-1102 /
Operational Procedures
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Which remote access technology is used by an MSP to remotely monitor clients?
RMM
MSRA
RDP
SSH
Remote monitoring and management (RMM) is used by managed service providers (MSPSs) to monitor and manage their clients through the use of installed “agents.”
Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider. Functions include the ability to: install new or updated software remotely (including patches, updates and configuration changes) detect new devices and automatically install the RMM agent and configure the device observe the behavior of the managed device and software for performance and diagnostic tasks perform alerting and provide reports and dashboards Traditionally this function has been done on site at a company but many MSPs are performing this function remotely using integrated SaaS platforms.
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