Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

Which of the following statements BEST describes how the existence of a documented workaround should influence the severity level that is assigned to a support ticket?

  • Severity is determined solely by how recently the issue occurred, so workarounds are irrelevant to severity classification.

  • A workaround may reduce urgency, but severity should still be based on business impact; an issue can remain high-severity even when a workaround exists.

  • Tickets without a workaround cannot be assigned high severity because severity only measures workaround availability.

  • A documented workaround by itself warrants assigning the lowest possible severity, regardless of business impact.

CompTIA A+ 220-1102 (V14)
Operational Procedures
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