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Which of the following is NOT typically included in a support ticket?
Problem description
Severity level
User information
Exact resolution time
Support tickets are essential for tracking and managing IT issues. They typically include user information, device information, problem description, category, severity, and escalation levels. However, the resolution time is not usually pre-determined when creating a ticket. The resolution time depends on various factors such as the complexity of the issue, available resources, and priority. Instead, tickets often include estimated time frames or service level agreements (SLAs) for response and resolution. The other options listed are standard components of a well-documented support ticket, helping to ensure efficient problem-solving and proper escalation when necessary.
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