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CompTIA A+ 220-1102
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CompTIA A+ 220-1102 Practice Question

Which component is essential for effectively documenting a resolution to a technical issue?

User feedback analysis
Problem resolution summary
Inventory check report
Service level agreement (SLA)

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Answer Description

A problem resolution summary is a critical document that provides a clear overview of the issue addressed and the steps taken to resolve it. It helps in tracking similar issues in the future and serves as a reference for troubleshooting.

Other options may concern different aspects of tech support but do not focus specifically on summarizing the resolution process.

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CompTIA A+ 220-1102

Operational Procedures

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Operating Systems

Security

Software Troubleshooting

Operational Procedures

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