When planning a significant software update, what should be included in the documented business processes to ensure the update does not disrupt business operations?
Rollback plan, sandbox testing, responsible staff member
Employee training schedule, user feedback forms, customer notification emails
A rollback plan is essential for ensuring that if something goes wrong with the software update, you can revert the system to its previous state without major disruptions. Sandbox testing is necessary to test the update in a controlled environment before it's applied to the live system, ensuring it won't cause issues. Designating a responsible staff member ensures clear accountability and efficient communication throughout the update process.
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Why is it important to have a designated responsible staff member during a software update?