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Free CompTIA A+ 220-1102 Practice Question

When dealing with a customer who is upset about a recurring problem with their device, what is the best approach to take?

  • Immediately offer a refund without further discussion

  • Clarify customer statements

  • Argue back to reassure the customer you are right

  • Tell the customer that the problem is not a big issue

This question's topic:
CompTIA A+ 220-1102 / 
Operational Procedures
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