Crucial Exams

CompTIA A+ 220-1102 Practice Question

What is the primary purpose of gathering user information in a support ticket system?

  • To provide users with a detailed manual without addressing their specific problem

  • To help technicians understand the context of the user's issue

  • To collect demographic data for marketing purposes

  • To automatically resolve all issues without user input

CompTIA A+ 220-1102
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