If you realize you are going to be late for an on-site appointment with a customer due to unexpected traffic, what should be your next course of action to maintain professionalism?
Wait to arrive to explain the reason for your tardiness in person, to give a more sincere apology.
Contact the customer as soon as possible to inform them of the delay and provide an estimated time of arrival.
Speed up to try and make up for lost time, potentially risking safety and the possibility of further delays.
Reschedule the appointment for another day without first discussing the delay with the customer.
The best course of action when running late is to immediately inform the customer of the delay. This allows the customer to adjust their expectations and schedule accordingly. Waiting to arrive to explain why you are late does not show consideration for the customer's time and may lead to frustration or dissatisfaction with the service.
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Why is it important to inform the customer of a delay?
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What are the potential consequences of not informing the customer about a delay?
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How can I effectively communicate a delay to a customer?