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Crucial Exams

CompTIA A+ 220-1102 Practice Question

During troubleshooting, a client angrily insists that their brand-new printer is faulty and demands an immediate replacement. You've verified that the printer is functional and the issue lies with an outdated printer driver. How should you respond to avoid being judgmental?

  • Empathize with the client's frustration, explain that the printer is functional but requires a driver update, and offer to perform the update.

  • Immediately comply with their demand for a replacement without explaining the actual issue.

  • Bluntly inform the client that the printer is not broken and they were mistaken about the issue.

  • Provide a detailed technical explanation of why the printer driver causes such issues and suggest they should keep up with updates.

CompTIA A+ 220-1102
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