Free CompTIA A+ 220-1102 Practice Question

During routine time at the help desk, a technician receives a call from an employee reporting difficulties with logging into the company intranet. The technician decided to start a ticket for the issue. What is the most critical piece of 'user information' the technician should record to ensure the ticket can be addressed properly?

  • Location of the employee's workstation

  • Employee's username

  • Correct spelling of the employee's name

  • Employee's ID number

This question's topic:
CompTIA A+ 220-1102 / 
Operational Procedures
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