Free CompTIA A+ 220-1102 Practice Question
During routine time at the help desk, a technician receives a call from an employee reporting difficulties with logging into the company intranet. The technician decided to start a ticket for the issue. What is the most critical piece of 'user information' the technician should record to ensure the ticket can be addressed properly?
Location of the employee's workstation
Employee's username
Correct spelling of the employee's name
Employee's ID number
This question's topic:
CompTIA A+ 220-1102 /
Operational Procedures
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