Crucial Exams

CompTIA A+ 220-1102 (V14) Practice Question

During a troubleshooting session with a customer, what is the most professional approach towards handling an incoming personal call?

  • Take the personal call and keep the troubleshooting session on hold

  • Silence the personal phone or turn it off during the interaction

  • Explain to the customer that you need to take a quick personal call

  • Share the personal call content with the customer to excuse yourself

CompTIA A+ 220-1102 (V14)
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